As BLC CUSTOMS CONSULTANCY, since the day we were founded ” AN ORGANIZATION IS THE PRINCIPLES THAT MAKE IT RELIABLE” motto, we continue to serve our valued customers without compromising the principles we are based on.

1) TRUST :

Gaining the trust of our customers is one of our most important basic principles in order to provide quality and sustainable services in international goods movements. The business ethics we have adopted in our management process and our compliance with public regulations constitute the main elements of our reliability. Due to the nature of the service we offer, the fact that we have the trade secret information of our customers, one of our most important business stakeholders, makes the element of trust much more important.

”TRUST” This principle is our most prioritized principle, our sine qua non condition. The biggest proof of the “trust” placed in us is that the companies that are the leaders in their sectors in our country and exemplary in the international business world have been our references for many years.

2) CUSTOMER-ORIENTED SOLUTION:

In line with the needs of our customers, thanks to our knowledge and experience, we produce fast and effective solutions in accordance with national and international laws and regulations.

3) CONSISTENCY IN SERVICE QUALITY:

Quality is never a coincidence, it is the result of a rational effort and a solid infrastructure. In our rapidly growing and developing country, we always work by keeping the service quality at the highest level in order to be a continuous solution partner, not a supplier, to our valued customers who play a role in foreign trade activities. With the aim of being an exemplary institution in this regard, we continue all our work without slowing down. As BLC CUSTOMS CONSULTANCY, we continue our work in order to make our valued customers satisfied at the highest level by providing this service quality together with our expert friends not only in the central branch of our company but also in every province where we branch.

4) CUSTOMER SATISFACTION :

As BLC CUSTOMS CONSULTANCY, it is one of our most important basic principles to keep the interests of our customers at the highest level in all the services we offer and to make our customer satisfaction continuous by providing benefit maximization. Since we aim our commercial relations with our customers to be at the level of long-term and permanent solution partnership, not periodic or temporary; we have adopted the principle of keeping the satisfaction level at the highest level with our experienced and dynamic staff.

5) ACCESSIBILITY AND FAST FEEDBACK :

Our customers can easily convey their information transmissions, information requests, suggestions, complaints and satisfaction to our customer representatives assigned on a sectoral and customer basis through all communication channels (telephone, e-mail, web, fax, visit, etc.) and have access to our company. The requested information can also be accessed from the relevant link on our website in the fastest and most accurate manner and in full. Our expert staff has made it a principle to provide feedback as soon as possible by paying due attention to the requests of our customers and the information transmitted, carefully examining them.

6) PROFESSIONAL INTERNAL MANAGEMENT:

In our company, operations and customer relations activities, policies, annual targets and innovations to be implemented by taking into account the evaluations of the past period are evaluated and determined by professional management staff within the framework of corporate principles. Thanks to our strong internal management, we serve with high efficiency as a highly motivated, conscious and determined staff as a result of transparent and realistic evaluations and future planning together with all our employees.

7) SPEED:

In today’s world, companies that exist in growing and accelerating foreign trade processes must have a strong supply chain in order to maintain their competitiveness. In order to be the strongest member in the supply chain of the companies we serve and with the awareness that the biggest capital is time; As BLC CUSTOMS CONSULTANCY, we manage your time on your behalf. With fast and planned action, we shorten the waiting times of the goods passing through the customs bonded areas (incoming / outgoing) and minimize the storage, demurrage, overtime fees along with saving time. In this way, we prevent cost increase and ensure that the production and supply chain is not disrupted. The key to our success is the systematic process management of our dynamic and expert staff and the technological infrastructure we have.

8) CONTINUOUS IMPROVEMENT:

Our care for human resources has made it necessary for our staff to increase their knowledge of legislation day by day. We follow the laws, legislation and regulations updated depending on the developing, changing and economic parameters from multiple sources (official gazette, p.c corpus, legislation net etc.). With the awareness that personal and professional development, and therefore knowledge is a vast sea, we are not satisfied with these; We closely follow all developments by participating in seminars, meetings and conferences organized by the relevant directorates of the Ministry of Commerce, the Ministry of Food, Agriculture and Livestock, Exporters’ Associations, Chambers of Industry, Chambers of Commerce, TSE, KOSGEB Directorates. In addition to these, suggestions and opinions from our customers are meticulously evaluated and used as a resource within the scope of “continuous improvement” studies.

9) PROTECTION OF BRAND VALUE:

While fulfilling all the elements of our service policy, we pay utmost attention to the protection of corporate reputation and brand value with all our competence, without compromising honesty, without going beyond the laws and regulations, being aware of our responsibilities towards the society, without forgetting the mission that our valued customers have imposed on us, adhering to the rules of courtesy and fair behavior. We represent our customers with the awareness that our valued customers value the protection of their brands and corporate reputation as much as they value quality service.

10) BOUTIQUE SERVICE UNDERSTANDING:

Every brand is special. The first goal of every company is to understand its needs correctly and to ensure that the trade process proceeds smoothly. Our first goal is to understand your company, what you want in the most accurate way, to build your journey to the point you want to go together and to offer you the most suitable service with the synergy we will create mutually.